Privacy & Cookie Policy

We value the trust you place in us and are committed to handling your personal information with care, transparency, and respect. When you interact with our brand, whether by visiting our websites, purchasing products, attending events, contacting our teams, or engaging with us through other channels, certain personal information is required so that we can deliver our services effectively and responsibly. Protecting that information is a priority, and we take our obligations under data protection laws seriously.

This notice explains how personal data is collected, used, stored, and shared when you engage with our products, services, platforms, and activities. It applies to individuals worldwide and reflects our responsibilities under applicable privacy and data protection regulations in the United Kingdom, the European Economic Area, the United States, and other jurisdictions where we operate. Where local laws require additional disclosures or rights, those are respected and applied accordingly.

We collect personal information in several ways. Some data is provided directly by you, such as when you place an order, create an account, subscribe to communications, contact customer support, apply for a role, attend an event, or participate in promotions. Other data is collected automatically when you use our digital platforms, including information about how you browse, the device you use, and how you interact with content. In some situations, we may also receive information from trusted third parties, such as payment providers, logistics partners, analytics services, recruitment platforms, or publicly available sources.

The types of information we process may include contact details, account identifiers, purchase and transaction records, payment-related data, preferences, communication choices, technical and usage information, and insights derived from your interactions with us. Where relevant, we may also process professional or recruitment-related information, event attendance details, or content you choose to share with us. Any information collected is limited to what is necessary for defined and legitimate purposes.

We use personal data to operate and improve our platforms, fulfil orders, manage accounts, provide customer support, respond to enquiries, administer events and promotions, conduct analysis, enhance user experience, and communicate with you about products, services, and updates. Marketing communications are sent only in line with your preferences and applicable consent requirements, and you can change or withdraw those preferences at any time. We may also process data to meet legal, regulatory, security, and fraud prevention obligations, or to protect our rights and the rights of others.

To deliver our services efficiently, personal data may be shared with carefully selected third parties. These include service providers who support our technology systems, payment processing, delivery operations, marketing communications, analytics, events, recruitment, and professional advisory services. Information may also be shared within our corporate group for operational and administrative purposes. Where disclosure is required by law, regulation, or lawful request from authorities, we will only share what is necessary and permitted.

We do not knowingly target or collect personal data from children, and our platforms are intended for use by adults. If we become aware that personal information relating to a minor has been collected without appropriate legal basis, we will take steps to remove it promptly.

Safeguarding personal information is supported by appropriate technical and organisational measures. These include access controls, security monitoring, system protections, and internal policies designed to reduce the risk of unauthorised access, loss, or misuse. Payment information is handled in line with recognised security standards to ensure a high level of protection.

Personal data is retained only for as long as needed to fulfil the purposes for which it was collected, including meeting legal, accounting, and contractual requirements. Once no longer required, information is securely deleted or anonymised.

Depending on your location, you may have rights relating to your personal data, such as requesting access, correction, deletion, restriction, portability, or objecting to certain types of processing, including marketing or targeted advertising. You also have the right to withdraw consent where processing is based on consent and to raise concerns with relevant data protection authorities. Requests can be made through our customer service channels, and we will respond in accordance with applicable law.

We may update this notice from time to time to reflect changes in our practices, legal requirements, or services. Any significant updates will be communicated appropriately, and we encourage you to review this information periodically to stay informed about how your data is handled.