Terms of Use

These terms explain how the Jellycat website and related online services operate and set out the conditions that apply when you choose to browse, interact with, or make purchases through the site. By accessing the website or using any of the services provided, you are entering into a legally binding agreement with Jellycat. This agreement governs your use of the site, the online shop, and all related features, content, and tools made available to you. If you do not agree with these terms or any related policies, you should stop using the website and services.

Jellycat provides its website as a space for individual consumers aged eighteen or older to explore products, access information, and place personal orders. Use of the site is intended for personal, non-commercial purposes only. When you create an account, you are responsible for ensuring that all information you provide is accurate, current, and complete. You are also responsible for safeguarding your login details and for any activity carried out through your account. If you believe your account has been accessed without permission, you must take steps to secure it and notify Jellycat promptly. Only one account may be held by any individual at a time, and accounts may be closed at your request or if misuse is identified.

The website and its contents, including text, images, designs, videos, trademarks, and software, are protected by intellectual property laws. These materials belong to Jellycat or its licensors and may not be copied, reproduced, modified, or used for commercial purposes without permission. You agree to use the site in a lawful and respectful manner and not to engage in activities that disrupt the service, compromise security, misuse content, or infringe the rights of others. Any form of automated data extraction, malicious interference, misrepresentation, or illegal activity is prohibited.

From time to time, users may be invited to submit content such as reviews, comments, images, or other materials. Any content you submit must be lawful, respectful, and accurate, and you must have the rights and permissions necessary to share it. By submitting content, you grant Jellycat broad permission to use, display, adapt, and share that content across its platforms and marketing channels without compensation. Jellycat may review, moderate, or remove user-submitted content at its discretion and does not guarantee that submissions will remain available.

When purchasing products through the online shop, you must ensure that your order details are correct before checkout. Orders are offers to purchase and are not considered accepted until confirmed by Jellycat. Product availability, pricing, and descriptions are provided in good faith but may change without notice, and errors may occasionally occur. Jellycat reserves the right to refuse or cancel orders due to stock limitations, pricing issues, delivery restrictions, or other reasonable factors. Payment is processed using approved methods, and applicable taxes and shipping charges will be displayed before you complete your order.

Delivery times provided during checkout are estimates and may be affected by factors beyond Jellycat’s control, such as weather conditions or carrier delays. Jellycat does its best to dispatch orders promptly but cannot guarantee delivery by a specific date. Certain destinations and address types may be excluded from delivery. If an order is delayed or arrives later than expected, customers are encouraged to contact customer support for assistance.

The website and services are provided on an as-is basis. While Jellycat strives to keep information accurate and up to date, it does not guarantee that all content will be error-free, uninterrupted, or suitable for every device or purpose. Users are responsible for maintaining their own internet security and for any charges imposed by their service providers. Jellycat is not responsible for losses arising from factors outside its reasonable control.

These terms may be updated periodically to reflect changes in services, legal requirements, or business practices. Continued use of the website after changes are published indicates acceptance of the updated terms. Any disputes arising from the use of the website or services are subject to binding individual arbitration, meaning disputes are resolved privately rather than through court proceedings, except where the law provides limited exceptions.