Returns & Cancellations

We aim to make shopping with us as reassuring and straightforward as possible, and that includes providing clear guidance on returns, refunds, and order handling. If something is not quite right with your purchase or you simply change your mind, we want you to feel confident about what steps are available to you and what to expect throughout the process.

Returns are accepted within sixty days from the date you receive your order, as long as the items are sent back in the same condition in which they arrived. This means products should be unused, clean, and complete, with all original tags and packaging still attached. Items that have been personalised are excluded from standard returns, unless a fault is present, as these products are created specifically based on customer-provided details. For this reason, we always encourage customers to carefully review any customisation information before completing checkout.

For customers who placed an order through the USA or Canada website, the return process begins by contacting our customer service team via email. Once you get in touch, a team member will guide you through the next steps and help initiate your return. Free return shipping is available only for orders delivered within the United States, and each order is eligible for a single complimentary return label. If multiple items are being returned from the same order, they should be sent back together using that one label.

To help ensure your return is processed smoothly and without delay, returned items should be packed securely, ideally using the original mailing box or bag. All packaging materials included with your delivery should be returned, and no hang tags or sewn-in labels should be removed. Items that arrive without their original sewn tags cannot be refunded. When sending your parcel, it is important to obtain tracking details from your chosen carrier and keep them safe until your refund has been completed, as this allows you to confirm delivery if needed.

Certain merchandise items, such as stickers, pin badges, and key rings, must be unused and returned in their original packaging to qualify for a refund. Gift wrapping charges are generally non-refundable if a gift is no longer wanted or if you decide to change your mind after purchase. However, if an item arrives damaged or faulty, any associated gift wrapping costs will be refunded as part of the resolution.

Customers who placed orders through the UK or other international websites should refer to the relevant FAQ section on the corresponding regional site, as return procedures and policies may differ depending on location.

Once an order has been placed, it cannot be cancelled or modified. For this reason, it is important to double-check all delivery details, product selections, and personalisation information before completing checkout. Although payment details are captured at the time of order, your card is not charged until the order has been dispatched from the warehouse.

When your order ships, you will receive a dispatch confirmation email that includes tracking information. If you no longer wish to keep the items after dispatch, one option is to refuse delivery, in which case the parcel will be returned to us and a refund will be processed once it has been received. Alternatively, you may accept the delivery and follow the standard return procedure.

We are unable to offer direct exchanges. If you would like a different item, size, or design, the original product will need to be returned for a refund, and a new order placed separately. Refunds are always issued back to the original payment method used at checkout, so this is worth bearing in mind when returning items that were purchased as gifts.

Our goal is to handle every return fairly, efficiently, and transparently, ensuring that you feel supported at each stage and confident in shopping with us again in the future.