Shipping & Delivery

Planning ahead is especially important during busy seasonal periods, and Easter is one of the times of year when delivery networks experience a significant increase in volume. To help customers receive their orders in time for the holiday, recommended final ordering windows are provided based on guidance from our courier partners. These suggested dates are designed to give parcels the best possible chance of arriving before Easter, taking into account increased demand and operational pressures across shipping services. Ordering earlier than these cut-off points is always encouraged, as last-minute orders are more likely to be affected by delays.

Delivery timelines can vary depending on destination, shipping method, and whether an item includes personalization. Personalized products require additional handling time, which means their final order dates fall earlier than those for standard items. While these estimates are carefully planned, they remain guidelines rather than guarantees. Factors such as remote delivery locations, regional infrastructure, customs processing, or unexpected service disruptions can all influence transit times. As a result, delivery schedules may differ between countries and even within the same region.

Shipping estimates shown at checkout are calculated in business days and begin once an order has been dispatched, not when it is placed. These timeframes represent targets set by delivery partners, but they are not promises of arrival by a specific date. During periods of severe weather, natural events, or other unforeseen circumstances, dispatch and delivery may take longer than usual. In such cases, additional patience may be required, and tracking updates should be monitored closely for the most current information.

For customers in the continental United States, a range of delivery speeds is available, from standard tracked services to faster expedited and express options. Delivery times differ depending on location, with some regions naturally taking longer due to distance or logistics routes. Alaska and Hawaii generally require extended transit times compared to the mainland. Orders shipping to Canada follow a separate priority service structure, which includes duties within the cost and reflects cross-border processing requirements.

Shipping costs are determined by destination, order value, and selected delivery method. Many orders qualify for free shipping once a minimum spend threshold is reached, making it easier to plan purchases without unexpected costs. All orders placed on the US and Canada site are packed and dispatched from a fulfillment center in Memphis, Tennessee, where teams work carefully to prepare each parcel for its journey. Depending on the service chosen and destination, packages may be delivered by different courier partners, ensuring efficiency and reliability.

Tracking information is provided for every shipment. Once an order leaves the warehouse, a dispatch confirmation email is sent containing a tracking link. This allows customers to follow their parcel’s progress from dispatch through to delivery. If this email does not appear shortly after shipment, checking spam or junk folders is recommended. Tracking updates are the best source of real-time information, especially if a delivery appears to be running behind schedule.

If a package has not arrived within the estimated delivery window, or if tracking information suggests an issue, reaching out to customer support promptly is advised. Early contact makes it easier to investigate delays and determine possible solutions. While carriers work hard to meet delivery targets, circumstances beyond anyone’s control can occasionally cause setbacks. Orders that arrive later than expected and are no longer wanted can usually be returned in line with the standard returns policy.

Orders can be shipped to residential addresses across the United States and Canada, but certain restrictions apply. PO Box deliveries are only available with specific shipping methods, and forwarding addresses are not supported. Customers outside these regions are encouraged to place orders through the appropriate international websites to ensure correct pricing, shipping options, and delivery coverage.

Overall, understanding delivery timelines, placing orders early during peak seasons, and keeping an eye on tracking updates can help create a smoother shipping experience. While every effort is made to meet estimated delivery dates, flexibility and advance planning remain the best ways to ensure orders arrive when they are most needed.